850 — The Business Magazine of Northwest Florida - 850 Business Magazine February-March 2011

Diffusing customer blow-ups

They can walk into businesses and launch into red-faced tirades that turn heads. They can yell expletives over the phone they would never dare say in public. They can break down crying, unburdening their woes to strangers. “They” are anxious…

It's time to revisit rural Northwest Florida

For Northwest Florida’s northern counties — the ones that bump up against Alabama and are frequently seen only through the blurred window of a car traveling down Interstate 10 — attracting tourists is a frustrating and tough sell. Welcome Back…